Web 2.0 – A Social Phenomenon

To many, the phenomenon known as Web 2.0 is as abstract as a Miro painting. His paintings make perfect sense if you understand each of the elements, language, social implications and context. Surprisingly those exact elements identify the key to understanding how Web 2.0 and the nature of social causes have grown in unison.

The common goal behind all social causes is to raise awareness or consciousness surrounding a particular issue, motivating thought and taking action. In order to be effective, it requires committed people with incredible focus and an interested audience. In the past, these movements burned an incredible amount of time simply reaching out, trying to spark interest, educate and usually exhausting resources preventing asking for the support required to further the cause.

In the past many grassroots efforts were reduced to door-to-door strategies, calling people at home or soliciting outside sympathetic storefronts. Results do vary, but more often than not, an eye roll or an apology was the response rather than a smile or handing over cold-hard cash. For the larger, better-funded social causes, the vehicle became traditional media, fighting for the attention of the would be philanthropists among a saturated sea of competing messaging. Reality was, most of these efforts invade inconveniently upon a persons day and going in for the “ask” is less effective without the common interest. It can be hit or miss, really.

How has the gap been bridged? Web 2.0, of course.

Web 2.0, the second generation of web interactivity includes the rise of social networking, collaboration tools, enhanced connectivity, content creation platforms and a vehicle for mass distribution. People have been able to form communities unlike never before, giving strength to the old saying “untied we stand”.

Every day, I log into three or more different websites whose main purpose is bringing like-minded individuals together. Far from being simple communication tools, the online social platforms allow users to create public persona that express likes, dislikes, goals, ideals and values with the intent to connect with others with similar perspectives. Requiring no introduction, the top social networking destinations defined the manner in which we interact with each other online today. MySpace, LiveJournal, http://Tribe.net, and Facebook are among the more addictive Web 2.0 locations, providing individuals and organizations alike the opportunity to correspond with one another through forums and discussions groups on any topic imaginable. Perhaps the most powerful tool on any one of these sites is the search field. With just a few keystrokes one is instantly connected with countless PEOPLE who together form communities of like-minded individuals, share interests from everything from microbrews to machinima, from synchronized swimming to saving the world. These connections are as real and meaningful as if they were in real life.

Thanks to Web 2.0, virtual is real.

People have been coming together to make a change in response to social causes and to create movements surrounding issues throughout history. Today, coming together no longer takes place exclusively in the three dimensional or “real” world. Virtual communities are just as real with real tools and applications to support any cause.

Take the wildly successful example of Kiva, which was founded in order to facilitate peer-to-peer connections between investors and entrepreneurs. Kiva was built as an open platform to allow anyone with $25 to invest in a small business in a developing country. Partnering with microfinance institutions in developing countries, Kiva managed to lower microfinancing as a whole, creating more transparency, thus greater interest. People helping people regardless of their geographical location.

Let’s think bigger, now. Really big. How about UNICEF? Many years ago, their first website comprised of a series of pictures, testimonials alongside a mailing address of where to send donations. Reflective of the early web, a passive experience, to say the least. Now the UNICEF site fully integrates Web 2.0 strategies through interactive games, videos testimonials and features plus the ability to engage with others across the planet on various topical issues. Fully integrated social networking and built in accountability is what makes their current site such a success. Granted, present on every page is the ability to choose your method of contribution, but that’s not all you see. You see the faces of others who are doing their part. You see familiar names and not so familiar stories. You see the accumulated results and how people just like you have made a difference. These strategies make a difference in the countless other success stories pertaining to social causes, both large and small.

The Web 2.0 trend has changed the face of giving and has created new rules effecting all social change from the largest not-for-profit organization to the solitary person with a vision, benefiting both philanthropists and the beneficiaries alike. This is the golden ticket for social entrepreneurs, politicians and grass roots activists. Voice is empowerment. Empowered people create movements. Social movements cause change.

Social movements are happening now, both online and off, strengthened through the language of Web 2.0. This is the context within a new paradigm of interaction and the implications are borderless. However, like an abstract painting, one does not have to truly understand it in order to appreciate it and receive genuine benefits simply from its presence.

Ten Tips to Increase Web Traffic

Unless you’ve built a website just to showcase your collection of salt and pepper shakers, you probably want to attract some visitors. If your business depends on your site attracting visitors and soliciting sales, then web traffic is essential.

Simply submitting your site to search engines is not enough. You should work with your Webmaster to implement these ten tips to increase the level of traffic to your site.

1. Content, Content, Content

First and foremost, make sure that your site is informative! Don’t just list your services, elaborate on what you do and why you do it well. The more detailed you are in your website, the better your search engine results will be.

2. Classified Ads

Take advantage of the variety of free online classified ad websites and get the word out about your new site!

Be sure to always post a working link to your website. Get help from your webmaster on the proper html coding for a classified ad post if you need it.

3. Articles

One of the best steps you can take to promote your site is to write and publish articles (just like this one!).

First, an informative article helps establish that you’re an expert in your particular field. Once a reader finishes the article, they may be inclined to follow a link to your website to learn more about you and your business.

More importantly, once you’ve distributed your article to some of the many online article directories, you’ll have created additional links back to your website that search engines will see and count. More on that in a moment.

4. Local Directories

There are two basic kinds of directories that should interest you. First, there are regional directories, perhaps for your local metropolitan area, then there are industry-specific directories.

These are similar to search engines in that they list other web sites, but they’re compiled and organized differently. Additionally, many directories allow you to create an online profile that will include information about your business, rather than just a link to your website.

Take a few minutes to do some searches for directories in your area and in your industry, and submit your site to any you find appropriate.

5. Newsletters

Online Newsletters or eZine’s are a great way to keep your existing and potential clients aware of news or changes within your business. If your business model can support a regular newsletter, you should encourage visitors to your website to sign up for it. You might offer them a free copy of one of the great articles you’ve already written, as a reward for signing up.

When you’re writing for your newsletter, make sure that each of your topics has a Title, a Teaser, then a link back to your website to read the rest of the topic. If your topics are interesting and timely, then you’ll ensure repeat visits to your site.

6. Forums and Newsgroups

Another way to attract new visitors is to participate in online forums and discussions. Be sure to take the time to understand what the forum or newsgroup is about, and be respectful of other members. Simply posting ads or links to your website will likely just get you banned. Instead, post comments or questions that are on point, including a simple link to your site in your signature, and you’ll be rewarded with interested responses and visitors to your site.

7. Press Releases

Many businesses forget the power of a press release. When you have something that’s newsworthy, like the opening of your business, let the press know! They’re happy to print your release if they think it will be interest to their readers.

When distributing press releases, be sure to look for online PR distributors, as well as your local news media. There are sites you can post your release for free, and other sites that will distribute your release for a nominal fee.

8. Blogs, Social Networking and Social Bookmarking

Blogs are online journals, and there are a number of websites that offer free blogging accounts. With your online journal, you can post a few tips or even full-fledged articles. If you submit new posts consistently, and the topics are interesting, you’ll start to attract a variety of visitors.

There are a variety of networking sites, both social and professional, that will allow you to create an online profile for yourself and your business.

Finally, you should look in to creating accounts on several of the social bookmarking sites that have cropped up. These are sites that allow you to simply bookmark and comment on other websites.

9. Reciprocal Links

It’s very important that you find other websites that are willing to put a link on their site to yours. Some of the above methods will help accomplish this, but you should also give some thought to other site options, particularly sites that are related to your business. For instance, you might see if your Chamber of Commerce has a website, and if they do, make sure you have a link by your membership name. You might also consider other businesses that compliment yours, like how a mortgage company and a title company are complimentary. When approaching these businesses, you would offer to put a link on your site to their business, in exchange for a link on their site to your own business.

Not only will visitors to these other sites see the link to your site and follow it, but as we discussed previously, these additional links to your site will help your search engine ranking tremendously. Each link on a non-directory website is like a vote of confidence in you and your website.

10. Email and Letters

There are a variety of other ways to promote your website. For instance, every piece of communication that comes from your business should include your web address. Your email can have it in the signature, your letterhead can have it in the address area, and certainly it should be included on business cards.

Make sure that your email address is from your website and not your internet service provider. Why advertise for ABC.net when you could be advertising for YourCompany.com?

Social Bookmarking And Power Linking

Social Bookmarking and Power Linking.

Just in case you missed it… the Web has changed.

I think a little history of the Internet is in order to grasp the big picture. I’m not going to give any dates (late eighties and early 90′s)… I’ll just give a quick run down.

I would say nearly fifteen years ago I had a dial up Internet connection that allowed me to log into various College computers, BBS’s (bulletin boards) and Newsgroups.

The Internet was much different than the Web is today. There was no graphics… it was totally text based and everything was dial up. All you could do was basically post to a newsgroup, post messages on some BBS’s and send email. Internet Marketing as we know it today did not exist.

In time though – a few brave souls ventured out of the shadows and began marketing within the newsgroups. This started wars between the “Purists” and new “Marketers” that I still remember to this day.

You see, the Purists considered the Internet to be their own little playground. They viewed anyone selling something as evil. After all… Marketers had the TV, the Radio, Magazines, Newspapers, etc, etc as an avenue in which to sell their crap. “The Internet is ours” was their battle cry.

They viewed the Internet as a way for them to communicate with each other without having to wade through all the BS advertising – and they could control what was being said. When the evil “Marketer” entered the picture, this all changed – and it changed quickly.

Once the evil Marketer had discovered the Internet as a new marketing medium, the “Purity” of the Internet, newsgroups and BBS’s was destroyed forever.

The Internet was now becoming just another medium for Marketers to sell their wares. It was inevitable and only a matter of time before this happened. But the Purists fought it tooth and nail.

The Newsgroups and BBS’s were now inundated and overrun with advertising. There was so much spam that you could hardly follow a thread or make sense of it. The thread may have started out discussing a subject as “Microsoft DOS” as it’s first post… but it was hard to make sense of it as the evil Marketers would post “off topic” spam ads trying to sell their wares throughout the threads.

As we all know things have changed a lot since those “Caveman” days… the evil Marketers persevered and the Purists lost the War (or did they?)

Jump to present day…

The Purists did not really lose – they just lost a battle ten or fifteen years ago, but they have recently won the War and staked their claim on the Internet as belonging to them with Web 2.0.

Just in case you missed this “coup d’ etat” – give some serious thought to the current environment on the Web and Social Networking specifically. The Web no longer belongs to the evil Marketer. It is back in the hands and control of the Purists and they are once again controlling the conversations.

I know… it sounds like a bunch of BS, but for the most part it is true.

The difference is the Purists have discovered a way to once again “control” the conversations they want to have, while at the same time make a profit from these discussions (i.e. social networking communities).

Welcome to Web 2.0 and Social Networking.

I do not consider myself a Internet “Purist”… I’d fall more into the “Evil Marketer” category. This being the case, like you (if you are an Evil Marketer too) I have to adapt and change the way I do things or I will soon fall to the wayside and die a slow death.

Like the saying goes, “When in Rome… do as The Romans Do” was never a truer statement than it is today.

The way you sell things and market has to change – you are now in Rome.

Marketing as we know it today on the Web is dying a slow death – but it is happening fast. Only those who adapt and change will survive.

The Web 2.0 Marketer will survive this “coup d’ etat”.

Interruption Marketing has lost out to Participation Marketing and the Web 2.0 Marketer will prosper with these changes. It is no longer about forcing our messages down the throats of people – they get enough of that with all the other advertising mediums. It is all about authority, conversations and participating within discussions that other people deem important – not what you feel is important.

Seth Godin has been telling us this very same thing for a few years now – but a lot have not listened.

Why is this? Because it takes work and discipline (and change) to make relationships and participate in meaningful conversations. It is easier to do what I would call “method of the day” or “hit and miss” marketing – at least in the short run. But that is all it is… marketing for the short haul with no regard to the direction the Web is moving.

Like Seth Godin, Jack Humphrey has been telling Marketers they need to adapt and change their marketing methods for years now with Social Power Linking. Jack saw this “coup d’ etat” coming before most and began joining in with the “conversations” while most of us were still doing our marketing basically the same way as the “evil Marketers” of past (and current) – cramming and forcing our message down our visitors throats.

I have posted before on Social Bookmarking and Social Networking and the success I have had with these methods. You can view other posts on this blog and see the results I have had by simply joining in and creating “conversations”.

This is not a fad or a “method of the day”… it is here to stay.

With the direction the Web is heading (we are really already there) – Social Bookmarking, Social Networking, Conversation Participation with links from and pointing to those conversations is the key to being successful for the Web 2.0 Marketer.

So don’t rebel against the “coup d’ etat” – come on it, the water is fine.

Should Small Business Owners Care About Web 2.0 Marketing Tools

A new internet gold rush has been taking hold with the emergence of social networking, blogging, podcasting and other web 2.0 experiments. Media companies and Internet giants have reacted promptly by acquiring many of the new players to take advantage of these new advertising vehicles and evolve their endangered models. Yet advertisers themselves have stayed on the sidelines to a great extent. Small businesses especially have reacted cautiously to web 2.0 marketing fearing its hype and its inherent risks and represent a very small portion of the x million blogs.

It seems that there are several emerging trends that every small business should be aware of. We thought we would share these trends through examples of small businesses that have been the first to capitalize on web 2.0 and have reaped early benefits.

Trend #1: Establish a blog as your primary web presence. Customers value who they do business with sometimes as much as what they buy. Blogging provides you with a more personal environment where you can both promote your product and present a more personal view of your business. Blogging also allows you to initiate an on-going conversation with your customers and build a long term relationship. Blogging is especially important in professional services small businesses where the person is the product and where word of mouth and recommendations are the primary sales driver.

Horsefeathers, a restaurant in North Conway, N. H., publishes a blog about food, wine, local events and restaurant news as a way to keep customers connected and loyal (http://www.horsefeathers.com/ ).

Patti Thompson is the president of Way-Fil Jewelry, Inc. located in Tupelo, MS. She serves as the appraiser, designer and one of two bench jewelers.(http://www.diamonddivaonline.com/ ). She writes a combination of personal stories, stories about her store and appraisal posts (What is gold sodium thiomalate?). She also links her blog to her EBay store.

Trend #2: Take advantage of emerging hyper local blogs. With the number of blogs exploding (a blog is created every second!) and readership skyrocketing, the blogosphere is reaching a sufficient scale to address hyper local content. A similar phenomenon happened in the internet space when readership and websites reached a tipping point to be able to offer relevant content for very small customer segments such as a city and provide local search. This new trend in blogging makes local advertising for small businesses very relevant, for example restaurants, hotels, real estate brokers or accountants.

Cornerstone Wealth Advisors (http://www.cornerstone360.com) in Overland Park, KS created a blog about investing and other financial matters and use it as the jumping off point for several practice groups.

Blogging Ohio (http://www.bloggingohio.com/ ), which is part of Weblogs (http://www.weblogsinc.com/ ), is a great example of this trend with posts that focus on specific towns in Ohio. Lake County, OH (http://www.lakecountyblog.com/default.asp?item=158547 ) has also started a local community blog and local sponsored links such as local restaurants, hotels or country clubs.

Trend #3: Use web 2.0 marketing to market to bloggers. Bloggers have become a growing and influential customer segment with strong economic power. As this customer segment reaches critical mass, some small businesses have understood the opportunity to target them and build marketing approaches that appeal to their tastes and preferences.

Bloggersfuel is a great example of this focused marketing (http://www.bloggersfuel.com/blog/?page_id=2 ). Bruce Frcek has developed this blog to keep bloggers up to date on what is happening in the specialty coffee industry and with its online store Boca Java (www.bocajava.com) and to hear directly from bloggers on ideas about blogging and coffee.

Daily Greencine (http://daily.greencine.com/ ) publishes a blog around independent and alternative cinema that gets 80 000 visitors each month and helps drive traffic to online rental and video on demand store GreenCine (www.greencine.com). The blog helped double the store’s revenues.

Trend #4: Leverage emerging web 2.0 advertising platforms. Web 2.0 start ups are positioning themselves as aggregators of advertising and providing new platforms to market small businesses.

AdCandy (http://www.adcandy.com/default.asp ) allows consumers to develop advertising slogans and suggest product improvements for their favorite brands. Pro’tech’d (http://www.protechd.com/company/ ), a small company making iPod covers uses AdCandy to run a contest letting visitors create their ad campaign and slogan, thus helping raise awareness for its brand in its target customer segment.

Zixxo (http://www.zixxo.com/cmn/Homepage.aspx ) allows small businesses to create and manage their own online coupons and syndicate them out to local consumers through partner websites and RSS feeds. John – example of coffee shop

Trend #5: explore emerging audio and video marketing (podcasting and vloging). The recent massive growth in these new formats triggered by the Apple IPOD and by new start ups such as You Tube will develop new advertising media that can be particularly appropriate for specific small businesses.

Chaz, a yoga instructor (http://yogamazing.com/ ), has a yoga studio in Louisville, KY and has been using podcasting on itunes for a series of instructional videos that promote his yoga techniques and his studio.

Dave Seitter, (http://seminar.midwestconstructionlaw.com) a construction attorney located in Kansas City, Mo has created a monthly expert teleseminar and converted it to a podcast.